Terms of Service
1. The Service
Frontrunner provides go-to-market systems: workspaces in which we and you configure data connections, playbooks and autonomous agents that read from and write to the third-party tools you connect. The specific scope, fees and service levels for your organisation are set out in the order form or written agreement between us (the "Agreement"). If these terms and the Agreement conflict, the Agreement prevails.
2. Accounts and access
Access is by invitation or by signing in with an email address at a domain your organisation has registered with us. You are responsible for the actions taken under your account and for keeping your sign-in method (your Google account or email inbox) secure. Tell us at once at founders@usefr.com if you believe your account has been compromised. We may suspend accounts that threaten the security or integrity of the Service.
3. Acceptable use
You agree not to use the Service to break the law, to send unsolicited communications in breach of applicable anti-spam or data protection rules, to access systems or data you are not entitled to, to interfere with the Service or its security, or to reverse engineer it. Agents act on your instructions and with the third-party access your organisation grants; you are responsible for the instructions you give and for having the right to connect and process the data you connect.
4. Your data
You retain all rights in the data you connect or upload ("Customer Data"). You grant Frontrunner the right to process Customer Data to provide, secure and improve the Service in accordance with the Agreement and our Privacy Policy. Where Frontrunner processes personal data on your behalf it does so as a processor under the data processing terms of the Agreement.
5. Third-party services
The Service connects to third-party products (CRMs, outreach tools, analytics, AI models and others). Your use of those products is governed by their own terms, and Frontrunner is not responsible for their availability, output or changes to their APIs. Outputs generated by AI models may be inaccurate; you are responsible for reviewing anything sent to your customers or prospects.
6. Intellectual property
Frontrunner and its licensors own the Service, including its software, design and documentation. Playbooks, prompts and configurations we build for you are licensed to you for use within the Service for the term of the Agreement unless the Agreement says otherwise. You may not copy, resell or sublicense the Service.
7. Fees
Fees, billing periods and payment terms are set out in the Agreement. Amounts are exclusive of taxes unless stated. Late payment may result in suspension after written notice.
8. Confidentiality
Each party will keep the other's non-public information confidential, use it only for the purposes of the Agreement, and protect it with at least reasonable care. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
9. Warranties and liability
We will provide the Service with reasonable skill and care. Otherwise the Service is provided "as is", and we disclaim implied warranties to the extent the law allows. To the extent permitted by law, neither party is liable for indirect or consequential loss, and each party's total liability under these terms in any twelve-month period is limited to the fees paid or payable by you for the Service in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot lawfully be limited.
10. Term and termination
These terms apply for as long as you use the Service. Either party may terminate as set out in the Agreement, and we may suspend or terminate access for a material breach that is not cured within 30 days of notice. On termination your access ends and we will delete or return Customer Data as described in the Privacy Policy and the Agreement.
11. General
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless the Agreement provides otherwise. If any provision is unenforceable the rest remain in force. We may update these terms by posting a new version here; material changes will be notified to account holders by email, and continued use after the effective date constitutes acceptance.
12. Contact
Frontrunner · founders@usefr.com · usefr.com